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Paying us

You can pay us in several different ways including online through our portal, using internet banking, by direct debit or in person.

Some online payments currently unavailable

Our online payment provider is currently experiencing problems. We're sorry for the inconvenience. We're working to have online payments back up and running early 2024.

We currently cannot process online payments for:

  • dog registrations
  • applications
  • debtors
  • infringements
  • parking tickets

To make a payment for these please use one of our alternative payment methods as outlined below.

Rates and water payments are not affected by these issues. Please use the rates and water payment link below for payments.

Rates and water payments

We have an online payment system for making rates and water payments.

Please use the button below to begin this process. You will need your Property ID Number (from your rates instalment notice) and a VISA or MasterCard to pay online.

Service fees will not apply from 1 July 2023.

Make a rates and water payment

Internet and phone banking

You can pay us directly using Internet or phone banking. Our account number is:

New Plymouth District Council bank account: 03-0713-0357528-08

The information below outlines all the details you will need. Enter your surname, the relevant code (see examples of where you can find these below), and the reference.

Direct debit

You can pay us by direct debit weekly, fortnightly, monthly or quarterly for the following:
annual or recurring charges (eg: leases)

Please complete the direct debit form and return it to us. 

Automatic payments

You can set up automatic payments through your bank for your rates. Please email us for a form with our bank details, or contact us to find out if there are other bills you can set up an automatic payment for. 

In person

You can come in and pay us at the:

You can also make payments in person at Westpac Bank, you will need to have our account number with you and details of what you are paying.


Person making a payment at NPDC


We no longer accept cheques for payment. If you are a regular cheque user, please contact us to make alternative arrangements.

You can also contact your bank for support.

Contact us