You can contact us at any time. Our Contact Centre is open for phone calls 24 hours a day, seven days a week.
Private Bag 2025,
New Plymouth 4340
Mon 16 May
8:00AM – 5:00PM
Tue 17 May
8:00AM – 5:00PM
Wed 18 May
8:00AM – 5:00PM
Thu 19 May
8:00AM – 5:00PM
Fri 20 May
8:00AM – 5:00PM
Sat 21 May
Closed
Sun 22 May
Closed
We aim to treat all our customers with respect. We ask that you treat NPDC staff with respect as well.
Mon 16 May
9:00AM – 5:00PM
Tue 17 May
9:00AM – 6:00PM
Wed 18 May
9:00AM – 5:00PM
Thu 19 May
9:00AM – 6:00PM
Fri 20 May
9:00AM – 5:00PM
Sat 21 May
9:00AM – 12:00PM
Sun 22 May
Closed
Mon 16 May
9:00AM – 5:00PM
Tue 17 May
9:00AM – 5:00PM
Wed 18 May
9:00AM – 6:00PM
Thu 19 May
9:00AM – 5:00PM
Fri 20 May
9:00AM – 6:00PM
Sat 21 May
9:00AM – 12:00PM
Sun 22 May
Closed
Mon 16 May
9:00AM – 5:00PM
Tue 17 May
9:00AM – 6:00PM
Wed 18 May
9:00AM – 5:00PM
Thu 19 May
9:00AM – 6:00PM
Fri 20 May
9:00AM – 5:00PM
Sat 21 May
9:00AM – 12:00PM
Sun 22 May
Closed
Our promise to you...
By working together, we will work smarter and help you achieve your goals.
We have developed this charter to confirm our promise to you on the service you can expect from us.
We promise that...
We will make it easy for you to deal with us.
We will be responsible for the service that you receive from us.
We will treat you right.
We will listen to you.
These service standards outline the level of service that you can expect when you contact us.
Telephone calls via our contact centre | 80 percent of calls are answered within 20 seconds. 90 percent of enquiries will be resolved at first point. |
In person | 90 percent of enquiries will be resolved at first point. |
Communication by mail, email and via website | We will respond to your correspondence within five working days with an interim or substantive reply. |
Website | 80 percent of customers (website users) are satisfied with the information on the website. |
Social media | Based on Monday to Friday service: 80 percent of enquiries and request for service posts will be acknowledged within one working day. |
As we work together you can help us by:
We would like to hear what you think of our service - good or bad. Your feedback will help us improve what we do. If you have had good service from us, let us know so we can do more of the same.
Naturally your feedback is treated as confidential.
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Page last updated: 12:00PM Mon 21 March 2022