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Ratonga Services
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Ratonga Services
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Te Kāinga me ngā Taonga Home and property
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You can contact us at any time. Our Contact Centre is open for phone calls 24 hours a day, seven days a week.

Contact us online

enquiries@npdc.govt.nz

By phone

Phone

06 759 6060

Post

Private Bag 2025,
New Plymouth 4340

Go to Google maps

: Email us

Phone: 06 759 6060

Address: 84 Liardet Street Private Bag 2025 New Plymouth 4340

Access: The Civic Centre is wheelchair accessible.

Car parking: There is a limited time car park in front of the Civic Centre and there are metered parks on the street nearby.

Opening hours

Mon 22 Apr

8:00AM – 5:00PM
Tue 23 Apr

8:00AM – 5:00PM
Wed 24 Apr

8:00AM – 5:00PM
Thu 25 Apr

8:00AM – 5:00PM
Fri 26 Apr

8:00AM – 5:00PM
Sat 27 Apr

Closed
Sun 28 Apr

Closed

Media

For enquiries and interview requests, contact the media desk media.enquiries@npdc.govt.nz.

We love hearing from you and most of the time, our customers are really great with our team. When you contact us we will treat you with respect and we ask that you do the same.

We’re keen to help and find you answers, but rudeness to our staff won’t be tolerated. We are people, just like you. So please stop and think before you speak, call or write.

Find out more about our promise to you on the service you can expect from us in our Customer Service Charter.

Where our team need to respond to your request or feedback, we may provide your contact details (including any contact information that we already hold) to relevant Council staff or contractors engaged by the Council.

A woman at the front counter in the Civic Centre

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Service centres

Go to Google maps

: Website

: Email us

Phone: 06 759 6060

Address: 188 Parklands Ave Bell Block

Access: Bell Block Library can be accessed via a ramp

Car parking: Free car parking is available

Opening hours

Mon 22 Apr

9:00AM – 5:00PM
Tue 23 Apr

9:00AM – 6:00PM
Wed 24 Apr

9:00AM – 5:00PM
Thu 25 Apr

Closed

Anzac Day
Fri 26 Apr

9:00AM – 5:00PM
Sat 27 Apr

9:00AM – 12:00PM
Sun 28 Apr

Closed

Go to Google maps

: Website

: Email us

Phone: 06 759 6060

Address: 46 Rata Street Inglewood

Access: Inglewood Library is accessed straight from the street

Car parking: 30 minute free car parking is available

Opening hours

Mon 22 Apr

9:00AM – 5:00PM
Tue 23 Apr

9:00AM – 5:00PM
Wed 24 Apr

9:00AM – 6:00PM
Thu 25 Apr

Closed

Anzac Day
Fri 26 Apr

9:00AM – 6:00PM
Sat 27 Apr

9:00AM – 12:00PM
Sun 28 Apr

Closed

Go to Google maps

: Website

: Email us

Phone: 06 759 6060

Address: 15a Queen Street Waitara

Access: Waitara Library can be accessed via a ramp.

Car parking: Mobility parking and free car parking is available

Opening hours

Mon 22 Apr

9:00AM – 5:00PM
Tue 23 Apr

9:00AM – 6:00PM
Wed 24 Apr

9:00AM – 5:00PM
Thu 25 Apr

Closed

Anzac Day
Fri 26 Apr

9:00AM – 5:00PM
Sat 27 Apr

9:00AM – 12:00PM
Sun 28 Apr

Closed

Feedback and complaints

Other NPDC facilities

NP in Your Pocket App

A quick and easy way to report an issue is to use our app, NP In Your Pocket. It's available for Apple and Android devices.

Watch our video to see how it works, and download today.

Telephone calls via our contact centre	80 percent of calls are answered within 20 seconds. 90 percent of enquiries will be resolved at first point.
In person	90 percent of enquiries will be resolved at first point.
Communication by mail, email and via website	We will respond to your correspondence within five working days with an interim or substantive reply.
Website	80 percent of customers (website users) are satisfied with the information on the website.
Social media	Based on Monday to Friday service: 80 percent of enquiries and request for service posts will be acknowledged within one working day.

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Puke Ariki

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Ratonga

Services

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Te Kāinga me ngā Taonga

Home and property

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Leisure and culture

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Hapori

Community

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Te whakamahere i tō mātou a meake nei

Planning our future

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Kaunihera

Council

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Post

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Visit us at the Civic Centre

Opening hours

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Service centres

Bell Block Library and Service Centre

Opening hours

Inglewood Library and Service Centre

Opening hours

Waitara Library and Service Centre

Opening hours

Feedback and complaints

Customer service charter

Our service standards

Complaints process

Other NPDC facilities

Find our facilities

Puke Ariki

Todd Energy Aquatic Centre

Govett-Brewster Art Gallery

Community swimming pools

Brooklands Zoo

Pukekura Park

The Junction

Transfer stations

New Plymouth Dog Pound

NP in Your Pocket App

Related links

Contact us

Visit us

Navigate

Useful links

Our NPDC family

Phone

Email