Learn everything you need to know about recycling and rubbish from what can and can’t go into your bins to when they will be emptied.
Our recycling and rubbish collection service operates on a fortnightly system for landfill, glass and mixed recyclables and a weekly pickup for food waste.
Pick-up times on your collection day may vary. Bins must be out by 7am (or 6am if you are on the New Plymouth one-way system) to ensure they will be collected.
Only official NPDC bins will be emptied. Unauthorised receptacles, such as bags, boxes or stacked recyclables will not be collected.
Please only use approved NPDC bin latches to keep your bin lid closed. Avoid placing objects on the top of your bin.
Maximum accepted weight of bins are: Food scraps – 10kg; Mixed recycling bin – 70kg; Glass crate 12kg; Landfill bin – 35kg.
Check your collection calendar, download the free NPDC Recycling and Rubbish app from the Apple App Store or Google Play or check our online bin collection schedule.
Find out everything you need to know about our recycling and rubbish collection service.
Download it for free on Google Play or the App Store:
You can pick up a free bin latch from any NPDC Service Centre to keep your mixed recycling or landfill bin securely closed. When the truck picks up your bin and tips it upside down the weight of what's inside will force the latch open.
Make sure you have at least 2.3kg of waste in your bin otherwise it won’t be heavy enough to force the latch open. If you have less waste in your bin, don’t secure the latch when you put your bin out.
Make sure bins are at the kerbside by 7am (note on the one-way system on Powderham and Vivian Street, bins need to be out by 6am).
Different bins are picked up in different ways. The landfill and mixed recycling bins are picked up mechanically by the trucks. Food scraps and glass recycling bins are emptied by hand. If you place your bins out with a neighbour's then please group the same coloured bins together, with a 30cm gap between each bin so that truck and human arms can fit in to pick them up.
It is best to place your food scraps bin so that it can be seen by the driver when they are coming up the road. Please don't put it behind or between other bins as it is small and might not be seen if it is not in clear view.
Different trucks are used for different bins, so it is likely that your bins will be picked up at different times of the day.
If your bin is not collected by evening, check whether any of the below reasons apply:
Please note: our contractor currently has a shortage of drivers, which is causing delays in the collection service. If your entire street has a missed collection, please keep your bins at the kerb for collection the next day – there is no need to contact NPDC unless the collection is missed the second day as well.
Food scraps bin: 10kg
Mixed recycling bin: 70kg
Glass crate: 12kg
Landfill bin: 35kg
It is important that only recyclable items are placed in recycling bins. We have a three step warning system for recycling bins that have non-recyclable items in them.
First warning: Your recycling may not be collected. You will receive a sticker or tag on your bin to notify you of the items that are non-recyclable, as well as a notification letter from NPDC. Please remove all non-recyclable items specified on the sticker/tag on your bin before your next collection day.
Second warning: Your recycling may not be collected. You will receive a sticker or tag on your bin to notify you of the items that are non-recyclable, as well as a notification letter from NPDC. Please remove all non-recyclable items specified on the sticker/tag on your bin before your next collection day. If a third instance of contamination is found your recycling will be suspended.
Final warning and recycling suspension: You will receive a letter advising that your recycling collection will be suspended for three months. Your recycling will be reinstated and then spot-checked to ensure you are recycling correctly.
We have a service available for those who require assistance getting their bins to the kerb.
This service is available for an annual fee, and is for those with genuine need and who do not have assistance to carry bins for them. You will need to provide a letter from a medical or social care professional to support your eligibility for this service.
If you are eligible, please fill out the back door recycling and rubbish collection form.
Not all requests can be granted. We have to consider whether you have a medical need for this service and if there is no one else to help you on your bin collection days.
The bins belong with the property and must stay with the property when it is sold or a rental tenancy changes.
The cost of recycling and rubbish collection is covered in your rates. The rate is targeted, meaning that residents who are not in the collection area do not pay for it in their rates.
Some houses in the CBD and in rural areas do not receive the weekly kerbside collection service. Note that is free to take your recyclables to your closest transfer station for drop off. Landfill waste can be dropped off at transfer stations for a fee, or collected by a private waste contractor in some areas.
An additional glass crate is available. Please refer to our fees and charges for the cost.
Additional food scraps, mixed recycling and landfill bins are not able to be provided.
A commercial contractor may be able to manage any additional waste, for example green waste that you are unable to compost at home.
Bins that are on your property are your responsibility to care for, so if they are damaged, stolen or misused while on your property we will not replace them. You can arrange to buy replacement bins from us.
Bins that are damaged or stolen on collection day while they are on the kerb for collection or after they have been emptied will be replaced by NPDC provided they have not been put out days early or left out days later.
We will replace bins and or parts (such as wheels and lids) due to normal wear and tear.