Water Meters

Our goal: saving water and money

Water conservation is the best thing we can do to ensure the health of our rivers and the environment.

We’re working to have water meters for all 26,000 homes in our district by mid-2025 as our district is one of the thirstiest places in Aotearoa. On average we use 304 litres per person per day, up to 60% more water than places of a similar size and makeup.

That demand puts an extra strain on the district’s 800km of aging drinking water pipes, which are more than 100 years old in some places and literally bursting.

Reducing the demand lessens the need to spend money on treatment plants, pipes and reservoirs.

Water meters encourage responsible water use and can also help identify leaks on your property. Some leaks might be hidden underground, causing erosion and damage to properties. Leaks left unfixed cost everyone more. They are a waste of treated water and fixing them means we can delay costly upgrades to infrastructure.

Currently there is fixed charge, regardless of the amount you use, for your water supply. This is paid through your rates bill (totalling $447.15 for 2023/24). With water meters, you will eventually pay for the amount of water you use.



Leaks across New Plymouth District’s network are estimated around 7 million litres per day (19 per cent of total production).

NPDC is investing $240m over 10 years to Fix the Plumbing. This includes finding and repairing leaks on NPDC assets such as pipes, valves and joints.

Property owners are responsible for leaks on their own properties.

You can check for signs of a leak when your meter is installed by checking if there’s any change in the flow overnight when you’re not using water.

Getting a meter: what to expect

  • The work will be completed over two visits from our contractors.
  • The contractors will knock on your door to let you know they will turn your water off.
  • Your water will be switched off for about an hour while the contractor prepares the installation, and again when the water meter is installed, for about 10 minutes.
  • When your water is turned back on, there might be air or some residue in the pipe. This is normal and the tap should be left open for a short time until any air/residue subsides.
  • Any digging in the area will be backfilled and reinstated on completion of the installation.
  • If your water toby is inside your property it will be removed and a new toby will be installed outside of your property boundary at the new meter location.
  • If your connection is on a right-of-way, we will carry out the work under section 181(4) of the Local Government Act 2002. Our contractor will determine the best place and method to install the meter.
  • If you share a private water pipe with your neighbour(s), a single shared meter will be installed.
  • If you are not connected to the town water supply, your property won’t get a water meter.
  • If you are on a restricted flow (trickle feed), nothing changes with your supply or how you pay, but a meter will still be installed.

NPDC will do this work at no cost to you and with minimal disruption.

Nothing changes how you currently pay for your water supply. The exception is extraordinary supplies (like those with swimming pools) which are already required to pay by volume.

We will provide more details at a later date about water billing.

Shared water meter properties

Some neighbouring properties share a connection to the NPDC water supply. As these shared connections are on private property, a single shared meter will be installed.

Frequently asked questions

Search for your property in the map below to view the current meter installation status.


The information on this dashboard shows indicative water meter installation updates. Please note this map is updated daily, not in real-time.

The terms and conditions of use of the NPDC GIS Viewer incorporate the terms and conditions of use of the NPDC website.