Water Meters

Our goal: saving water


Part of NPDC’s water conservation programme includes adding water meters to all residential homes in New Plymouth District.

Our drinking water usage is high. On average we use 288 litres per person per day – which is significantly more water than we need. When we compare ourselves to other similar districts we see our residential water consumption is 60% higher.

Water meters encourage a responsible approach toward water use as they are transparent way for people to see how much drinking water they use and to help identify practical ways to save water. 

Reducing the demand for drinking water lessens the need for money to be spent on treatment plants, pipes and reservoirs, meaning that as the level of water conservation increases the cost in water infrastructure will be less.

Currently there is fixed charge, regardless of the amount of water you use, for your water supply which is paid through your rates bill (totalling $409.40 for 2021/22). With water meters you will pay for the amount of water you use.

Water conservation is the best thing we can do to significantly reduce the effect on the environment and to protect and enhance water sources cultural and community value.

District-wide installation July 2022 – June 2024

We will install meters suburb by suburb. Property owners will be contacted when their installation date nears, and this webpage will also be updated with the latest information.

All you need to know about the Brooklands pilot area

Shared Water Meter Properties


Shared water meter properties are those where a private supply pipe supplies more than one property.

These properties do not have a dedicated, single Council water supply point. Instead, like other parts of the property (e.g. a shared driveway), the water supply point is shared between neighbours. NPDC does not own, nor have legal access to, the pipes that connect each habitable unit to the council’s water supply point.

Mock Billing – July 2024

Once all meters have been installed, all ratepayers* will receive a mock water bill (this will be separate from your actual rates bill). Mock billing will happen for an entire year before volumetric charging starts in July 2025.

The mock bill will show the amount of water used at your property and an indicative cost. You will not pay this cost. Instead, you’ll continue to pay the fixed charge through your rates bill.

Why will we send you mock bills for a year? They are a good opportunity for you to:

  1. Detect underground leaks and fix them before charging by volume begins.
  2. Make water-saving habits around your home (e.g. having short showers) then check each bill to see how much your water use goes down each quarter.

For the next few years the way that homeowners pay for their water supply won’t change – there will continue to be a uniform annual charge as part of rates.

The exceptions are those properties classed as extraordinary supply. Extraordinary supplies are anything over and above ordinary domestic use, e.g. swimming pool, commercial or business.

* If you currently receive a separate water bill and pay volumetrically, this will continue.

Go Live – July 2025

From 1 July 2025, water bills will be sent to all property owners showing your usage and the amount you will pay based on that use. The current charge (which you pay now) will be removed from your rates bill.


The current estimated leakages across New Plymouth District’s network are around five million litres per day (15%-20% of total production).

NPDC is investing $240m over 10 years to Fix the Plumbing, this includes finding and repairing leaks in council-owned assets such as pipes, valves and joints. Property owners are responsible for leaks on their own properties.

Bursts (large breaks) tend to be noticed relatively quickly as they often cause homes and businesses to lose pressure or go without water altogether; however, smaller leaks (cracks and loose fittings) can go unnoticed for long periods of time and could cause damage to your property. Water meters are a good tool to measure how much water is used around the home and help identify the presence of leaks that may not be obvious to the eye.


Report a leak

Frequently asked questions