Water Meters

Our goal: saving water

Part of NPDC’s water conservation programme includes adding water meters to all residential homes in New Plymouth District.

Our drinking water usage is high. On average we use 304 litres per person per day – which is significantly more water than we need. When we compare ourselves to other similar districts we see our residential water consumption is 60% higher.

Water meters encourage a responsible approach toward water use as they are transparent way for people to see how much drinking water they use and to help identify practical ways to save water. 

Reducing the demand for drinking water lessens the need for money to be spent on treatment plants, pipes and reservoirs, meaning that as the level of water conservation increases the cost in water infrastructure will be less.

Currently there is fixed charge, regardless of the amount of water you use, for your water supply which is paid through your rates bill (totalling $400.60 for 2022/23). With water meters you will pay for the amount of water you use.

Water conservation is the best thing we can do to significantly reduce the effect on the environment and to protect and enhance water sources cultural and community value.

New Plymouth water meter district-wide rollout

Our contractors are working in the following Water Supply Zones (WSZ):

Fernleigh from 15 August to 31 October 2022:

Anne Street, Ashmore Drive, Budleigh Street, Cabot Place, Cargill Street, Doralto Road, Eva Road, Fairfax Terrace, Fernleigh Street, Frankley Road, Freeth Drive, Govett Avenue, Hadley Drive, Huatoki Street, Jensen Place, Long Place, Marsden Place, Matau Lane, McGiven Drive, Orlando Close, Park View, Rennell Street, Ridgewood Drive, Shelter Grove, Veale Road, Warren Place, Wesley Avenue, Woodleigh Street.

Carrington WSZ from 5 September - 30 November 2022:

Aderman Place, Aheahea Way, Alex Place, Alpine Grove, Atkinson Road, Bushview Place, Carrington Road, Carrington Street, Fernbrook Drive, Greenpath Lane, Harry Way, Howe Place, Huatoki Street, Levee Lane, Lynton Street, Mangapai Road, Manu Cres, Marsden Place, Rata Street, Ridgewood Drive, Ruru Lane, Saltash Street, Saxton Road, Te Arakete Place, Twin Way, Western Rise, Wheeler Place.

Tikorangi/Urenui WSZ from 22 September - 19 December 2022:

Avenue Rd, Bayly St, Beach Rd, Bertrand Rd, Carrs Rd, Dowman St, Eighth Ave, Elliot St, Epiha Rd Lower & Upper, Faull Rd, First, Fourth & Fifth Ave's, Inland Nth Rd, Kaipikari Rd Lower & Upper, Karaka Rd, Main Nth Rd, Mataro Rd, Mokau Rd, Mokau Rd SH3, Mokena St, Motukari Pl, Ngatoki St, Ngapapa St, Ngatimaru Rd, Nikorima St, Ohanga Rd, Onaero Beach Rd, Onaero River Rd, Otaroa Rd, Ritimona St, Second, Sixth, Seventh Ave's, Snell Rd, Sutton Rd, Takiroa St, Te Rangi Hiroa Pl, Third Ave, Tikorangi Rd's East & West, Turangi Rd's Lower & Upper, Urenui Beach Rd, Waiau Rd, Waihi Rd, Whakapaki St, Wilson Rd.

What to expect:

  • The work will be completed over two visits from our contractors.
  • The contractors will knock on your door to let you know they will turn your water off.
  • Your water will be switched off for about an hour while the contractor prepares the installation, and again when the water meter is installed, for about 10 minutes.
  • When your water is turned back on you could experience air in the pipe or some residue when you first turn on your tap, this is normal and the tap should be left open for a short time until any air/residue subsides.
  • Any digging in the area will be backfilled and reinstated upon completion of the installation.
  • If your connection is meter ready and or has an existing water meter installed, it will be checked for suitability and modified if required.
  • If your water toby is inside your property it will be removed and a new toby will be installed outside of your property boundary at the new meter location.
  • If your property is classed as a Shared Water Meter Property because you share a private water pipe with your neighbour(s) we will be in touch with further information.
  • If you are not connected to the town water supply, a water meter will not be installed at your property.
  • If you are on a restricted flow (trickle feed), nothing changes with your supply or how you pay, but a meter will still be installed.

NPDC will undertake these works at no cost to you and in a manner that causes minimal disturbance.

To avoid doubt, nothing changes how you currently pay for your water supply. The exception is extraordinary supplies (like those with swimming pools) which are already required to pay by volume.

We will provide more detail at a later date about water billing.

Search for your property in the map below to view the current meter installation status.

 

The information on this dashboard shows indicative water meter installation updates. Please note this map is updated daily, not in real-time.

The terms and conditions of use of the NPDC GIS Viewer incorporate the terms and conditions of use of the NPDC website.

Shared water meter properties

Shared water meter properties are those where a private supply pipe supplies more than one property.

These properties do not have a dedicated, single Council water supply point. Instead, like other parts of the property (e.g. a shared driveway), the water supply point is shared between neighbours. NPDC does not own, nor have legal access to, the pipes that connect each habitable unit to the council’s water supply point.

Leaks

The current estimated leakages across New Plymouth District’s network are around five million litres per day (15%-20% of total production).

NPDC is investing $240m over 10 years to Fix the Plumbing, this includes finding and repairing leaks in council-owned assets such as pipes, valves and joints. Property owners are responsible for leaks on their own properties.

Bursts (large breaks) tend to be noticed relatively quickly as they often cause homes and businesses to lose pressure or go without water altogether; however, smaller leaks (cracks and loose fittings) can go unnoticed for long periods of time and could cause damage to your property. Water meters are a good tool to measure how much water is used around the home and help identify the presence of leaks that may not be obvious to the eye.


Report a leak


How to read your meter

Frequently asked questions