People have many questions about building work and consents. Browse our general questions or find answers to questions related to applying online.
Typical works exempt from requiring a building consent are like-for-like replacement of building elements (e.g., replacing roofing with the same type of roofing if it is older than 15 years, etc.,) Check out the full list of exempt works to see if you need a building consent.
The cost of the consent is dependent on the cost of the work to be done. A typical calculation of the fee you are to pay can be done using this formula:
Building consent = base fee for category + building levy + BRANZ levy + accreditation levy + extra inspection/s fee (if any)
See the Forms and fees page for details.
In some cases the actual costs of a project may exceed the estimated base fee due to complexity and additional inspections may be requested. At the end of the project if the actual costs have significantly exceeded the base fee, an invoice for the additional costs will be sent and are required to be paid in full before a Code Compliance Certificate can be issued.
If the value of the work is over $20,444, building and BRANZ levies must be added. The accreditation levy applies to all building consents.
We have 20 working days to issue a decision on your building consent application, except for MultiProof consents where 10 working days apply. If any information is required to confirm compliance with the Building Code, the clock will stop until the information is received. You can contact us to find out the status of your application - make sure you have the consent number or property address handy. For details see our Residential building consents page.
Please note that building work cannot start until the building consent has been issued.
You have 12 months to start building from the date your consent is issued otherwise your consent will lapse and you will need to reapply. Please contact us if you think you may need to extend this time, a fee may apply.
You have two years from the date the building consent is granted. Contact us if you need to have this extended, a fee may apply.
You can find information on how to make changes to an online building consent application at Apply for a building consent online
You need to complete the application for PIM and/or building consent form and include two copies of the plans. Any additional fees for altering your building consent will apply.
Give us a call on 06 759 6060 to book your inspection. Make sure you have your building consent number handy. We need at least 24 hour’s notice but will try and fit your inspection in within three days.
To enable us to issue the required code compliance certificate (CCC) you need to let us know when the work is completed. An application for a CCC is included in your building consent pack or it can be completed online through the building consent portal (if you applied for your building consent online). If you are completing a paper-based application you can drop off the CCC application form to us when all building work is completed and we’ll set up a final inspection. Make sure you let us know:
Upon completion and approval of the final inspection your building consent and CCC application will undergo a final audit and fees check. This audit may show information missing from the building consent (e.g. producer statement, gas or electrical certificates or adjustments made without amendments). We will not issue a CCC until every aspect of your building consent is signed off.
Also, one of the requirements for issuing a CCC is the payment of all fees and charges. This requirement is under Local Government Act 2002, section 208 and Building Act 2004, section 95.
CCCs must be processed within 20 working days of receiving your complete application. If we need more information or documentation from you, we will stop the clock until the information is received.
You can apply for a waiver or modification to certain requirements of the Building Code so that a building consent may be issued even though it does not comply, e.g. a firewall along a boundary wall that is alongside a right of way. You need to declare on your building consent application what part of the building code you are applying for a waiver or modification.
If the work was done after July 1992 you will need to apply for a certificate of acceptance. The building work will be assessed against current Building Code requirements.
If the work was done before July 1992, you need to apply for registration of unpermitted/unrecorded work. We may inspect the work, especially where there is a possibility of safety or sanitary issues.
We can check and ascertain whether the work being done by your neighbour does require a consent or not. If it does, then we can request the owner to stop work until the matter is resolved. Please contact us with the address and building work details.
If building work has not been carried out recently on the property or if it is not Council-owned then unfortunately this is a private issue between neighbours.
If the property or pipes responsible for the stormwater overflow are Council-owned then let us know and we’ll get one of our team to check it out.
If the property has recently had building work carried out we will see if there is a building consent and see if the building work has been finished (e.g., the downpipes may not have been connected).
The only way to find the true boundary is to contact a Registered Surveyor, however, we can let you know the approximate distances from one boundary to another. Just give us a call on 06 759 6060 or pop in to the Civic Centre or one of the service centres.
Until the works stated in the letter are rectified, the pool needs to be made safe (by emptying it to a level of 400mm or less). Once the works are completed, contact us to book an inspection.
Our online application system has been designed to make it easier for you as a customer to apply and pay online, track the progress of your application, check any correspondence from us in one place, and download your approved consent. For NPDC, the online system streamlines our process, enabling us to action your application more efficiently, and allow multiple staff to work on different aspects of a consent at the same time.
We usually process consents within 20 working days from the date of application. However if we need to contact you requesting further information for your application, or you’ve submitted an incomplete application, the length of time will depend on how long it takes for us to receive the information we require. For further information on consent processing, please refer to our booklet Information about the building consent process.
Yes, you can. When the submission is created, our Building Support Services Team will ensure the owner is set up as a ‘collaborator’. This means that you’ll receive an email from NPDC advising that you’re able to log in to access the application. If you don’t already have an account, the email will provide a link to the login page so that you can create an account. Once your account is set up, you’re able to log in and view the progress of the application, edit any details and manage the application. You’ll receive email notifications as the application progresses, and will receive notification once it is granted, providing you with the option to pay online.
Yes. If you create a template, then each time you fill out a new submission, you can save certain information such as your name and/or company details in the blank template. To do this:
We recommend you use Google Chrome.
The system has been tested for security robustness by regular penetration tests according to industry-recognised standards.
You should aim to have at least six characters with at least one capital letter, one number, and one special character (e.g., @#$!).
If the application is in a draft state and not yet submitted, you’ll have the option to delete it yourself. You’ll find a button in the submission that says, “delete draft”.
If you’ve submitted the application: Please contact the Building Support Services Team to cancel your application. Note: This must be in writing or by email to firstname.lastname@example.org , and cannot be withdrawn via a phone call. You may have some fees to pay if the application has progressed through any stages of the consent process.
At the login page of the portal, you’ll have the option to sign up if you don’t already have an account.
When you’re completing the sign up details, you’ll have an ‘Organisation’ option to fill out. Select ‘Company’ and then complete the company details.
If you’re part of a national chain and have separate offices in different regions, we recommend that you register the account in the name of your local branch which identifies the area you cover (e.g., BuildMe – Taranaki).
The person who registered the company account becomes the Account Administrator, and is able to update company details and add other company users (see below: How do I add other company users to an account?).
You need to be the Account Administrator, to be able to add other company users to the account.
As a company acting as an agent for a client, how do we invite people outside of the company to view and/or edit applications?
The collaboration option allows multiple people to work on a submission together.
As a company, how can we manage the automated updates and notifications for a client or ourselves?
Clients and agents/companies are automatically added as collaborators on a submission, to ensure everyone involved in the project is kept informed. This occurs when a submission is saved or submitted with client and agent details. The person making the submission will also be automatically added as a collaborator if they’re not the client or agent.
Switching notifications off
No. However you can turn off notifications so that you stop receiving them. To do this, follow the instructions above under ‘As a company, how can we manage the automated updates and notifications that a client receives?’
The standard fees and charges are applied regardless of whether you apply online or in person. The cost of the consent depends on the type of application, the cost of the work involved, and the level of detail required.
When you receive email confirmation that your consent has been granted, you’ll receive an email with instructions on how to pay. The invoice will be available online if you log into your customer portal. Payment options include online, internet or phone banking, or in person at the NPDC Civic Centre or service centres.
Yes. However, to improve the efficiency of your application being processed you should complete your application online if you have access to a computer.
No. if the original application was received in paper, it will not be entered into the portal. Therefore the amendment will also have to be submitted in paper format or emailed to be able to process it.
All files and supporting documentation are required in pdf format. The files must be clear and legible. We can accept files of up to 300MB in size. We will accept the following:
Plans: A3 size
Supporting Documentation: A4 size
Photos: jpeg format for photos of completed building work, not photographed documents please
If an unaccepted format is uploaded, you’ll be notified by email and will be requested to re-submit a suitable format. We encourage bookmarking and hyperlinks to make documents easy to find and navigate.
Documents that have been approved by NPDC will be available in the portal for you to download. You will still be required to have approved documents on site during inspection.
Yes, you can, during the submission and consent stage only. The documents tab will have a button at the top enabling you to request the upload of additional information. When making a request, you will be asked to provide a reason for the request and a notification will be sent to council which they can either accept or decline.
Once your consent is granted you’ll need to submit any new information by submitting an amendment application.
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Page last updated: 02:02PM Tue 17 January 2023