We want to make working with us easy! We pride ourselves on excellent customer service and efficient systems.
Invoices must clearly show the purchase order (PO) number, your bank details, the staff member or department you were dealing with, email address for communication and if you are GST registered your invoice must display the words “tax invoice” and show the GST component or have a statement that the total includes GST.
This means that your invoice must display a valid seven digit PO number on it, starting with “10xxxxx”. Your invoice will be returned if it does not have a PO number on it. The only exceptions are where you have a contract number, voucher number, or if a direct debit or automatic payment has already been set up.
This depends on when we receive your invoice. You will be paid on the 20th of the month if we receive your invoice at least five working days before the 20th and there are no issues with the charges. We also have a 31st payment run to pay any overdue invoices. If you have an issue or you have not received a payment we will try to resolve your concern within 24 hours of receiving the request.
Call our accounts payable team on 06 759 6060. Either the invoice hasn’t arrived to us yet or we are still waiting for the relevant staff member to approve the invoice. Please call first, don’t resend the invoice unless you have talked with us.
New suppliers must complete a new supplier pack before supplying goods and services to us. Please ask the person you are supplying goods or services to at the Council for a supplier pack to complete.
We take health and safety seriously. All our contractors (including contractors' sub-contractors) are required to go through an approval process to evaluate their health and safety management system and qualifications before they can tender or be considered for work. See our contractor information web page for details.
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Page last updated: 03:39PM Thu 12 October 2023