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Self-service kiosks available for quick and easy payments

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PUBLISHED: 2 JUL 2025
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NPDC is trialling a new self-service kiosks at its Civic Centre and Waitara Service Centre for customers on the go, to pay for Council services.  

New Plymouth residents can now avoid the queues to pay for parking tickets, dog registrations, rates, building consents and other payments through the kiosk.  

NPDC’s Manager Customer and Communications Ben Kohlis says the self-payment kiosk will help residents get in and out quickly, without having to wait in line. 

“It’s all about creating efficiency and giving our customers options,” said Ben Kohlis.

“People can still chat to our front counter team, but when it gets busy and people don’t have time to wait, the kiosk is another option to make payments as well as on our NPDC website.”  

The machine at the Civic Centre in Liardet Street has been in place for nine weeks, while the one in Waitara went live on Monday (30 June).  

The kiosks feature user-friendly touchscreen where customers can follow prompts and make payments using EFTPOS, debit or credit card. It is also accessible and wheelchair friendly. 


FAST FACTS 

  • NPDC’s front counter desk have helped customers with about 12,500 payments in person over the last 12 months (Feb 2024 - Feb 2025). 
  • NPDC had 20,788 walk-ins to the front counter for the same period. 
  • The top three payment types to NPDC’s front counter were rates, dog registrations and applications. 

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Page last updated: 09:54am Wed 02 July 2025

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