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Water Meters

Getting a meter: what to expect

The contractors will knock on your door to let you know they will turn your water off.

The water shutdown will be for about an hour while the contractor prepares the installation, and again for about 10 minutes when the water meter is installed.

Please note:

  • When your water is turned back on, there might be air or some residue in the pipe. This is normal and the tap should be left open for a short time until any air/residue subsides.
  • Any digging in the area will be backfilled and reinstated on completion of the installation.
  • If your water toby is inside your property, it will be removed, and a new toby will be installed outside of your property boundary at the new meter location.
  • If your connection is on a right-of-way, we will carry out the work under section 181(4) of the Local Government Act 2002. Our contractor will determine the best place and method to install the meter.
  • If you share a private water pipe with your neighbour(s), a single shared meter will be installed.
  • If you are not connected to the town water supply, your property won’t get a water meter.
  • If you are on a restricted flow (trickle feed), nothing changes with your supply or how you pay.

NPDC will do this work at no cost to you and with minimal disruption.

Page last updated: 03:32pm Fri 14 November 2025

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06 759 6060 enquiries@npdc.govt.nz
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New Plymouth

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