Unreasonable Complainant Conduct Policy

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Status: Approved by Chief Executive Officer on 22 July 2025. Due for review July 2027.

This Policy provides guidance to Council’s employees to better manage unreasonable customer conduct and minimise the risks to the health, safety and security of employees, visitors and contractors.

Unreasonable Complainant Conduct Policy

Page last updated: 04:23pm Mon 01 September 2025