Unreasonable Complainant Conduct Policy

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Christmas/New Year Hours opening hours

Over the Christmas/New Year holiday season, some of our facilities will be closed or have reduced hours.

Find out more

Swimming alert at Fitzroy Beach

Please don’t swim or gather food at Fitzroy Beach.

Testing of the water at the beach by Taranaki Regional Council on 9 December returned elevated levels of the potentially-harmful bacteria.

We’re sorry this will inconvenience people hoping to spend the weekend at Fitzroy Beach.

Check our Can I Swim page for information on other beaches.

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Status: Approved by Chief Executive Officer on 22 July 2025. Due for review July 2027.

This Policy provides guidance to Council’s employees to better manage unreasonable customer conduct and minimise the risks to the health, safety and security of employees, visitors and contractors.

Unreasonable Complainant Conduct Policy

Page last updated: 04:23pm Mon 01 September 2025