You can contact us at any time. Our Contact Centre is open for phone calls 24 hours a day, seven days a week.
Phone
Private Bag 2025,
New Plymouth 4340
Mon 02 Dec
8:00am – 5:00pm
Tue 03 Dec
8:00am – 5:00pm
Wed 04 Dec
8:00am – 5:00pm
Thu 05 Dec
8:00am – 5:00pm
Fri 06 Dec
8:00am – 5:00pm
Sat 07 Dec
Closed
Sun 08 Dec
Closed
Media
For enquiries and interview requests, contact the media desk media.enquiries@npdc.govt.nz.
We love hearing from you and most of the time, our customers are really great with our team. When you contact us we will treat you with respect and we ask that you do the same.
We’re keen to help and find you answers, but rudeness to our staff won’t be tolerated. We are people, just like you. So please stop and think before you speak, call or write.
Find out more about our promise to you on the service you can expect from us in our Customer Service Charter.
Where our team need to respond to your request or feedback, we may provide your contact details (including any contact information that we already hold) to relevant Council staff or contractors engaged by the Council.
Mon 02 Dec
9:00am – 5:00pm
Tue 03 Dec
9:00am – 6:00pm
Wed 04 Dec
9:00am – 5:00pm
Thu 05 Dec
9:00am – 6:00pm
Fri 06 Dec
9:00am – 5:00pm
Sat 07 Dec
9:00am – 12:00pm
Sun 08 Dec
Closed
Mon 02 Dec
9:00am – 5:00pm
Tue 03 Dec
9:00am – 5:00pm
Wed 04 Dec
9:00am – 6:00pm
Thu 05 Dec
9:00am – 5:00pm
Fri 06 Dec
9:00am – 6:00pm
Sat 07 Dec
9:00am – 12:00pm
Sun 08 Dec
Closed
Mon 02 Dec
9:00am – 5:00pm
Tue 03 Dec
9:00am – 6:00pm
Wed 04 Dec
9:00am – 5:00pm
Thu 05 Dec
9:00am – 6:00pm
Fri 06 Dec
9:00am – 5:00pm
Sat 07 Dec
9:00am – 12:00pm
Sun 08 Dec
Closed
Our promise to you...
By working together, we will work smarter and help you achieve your goals.
We have developed this charter to confirm our promise to you on the service you can expect from us.
We promise that...
We will make it easy for you to deal with us.
We will be responsible for the service that you receive from us.
We will treat you right.
We will listen to you.
These service standards outline the level of service that you can expect when you contact us.
Telephone calls via our contact centre | 80 percent of calls are answered within 20 seconds. 90 percent of enquiries will be resolved at first point. |
In person | 90 percent of enquiries will be resolved at first point. |
Communication by mail, email and via website | We will respond to your correspondence within five working days with an interim or substantive reply. |
Website | 80 percent of customers (website users) are satisfied with the information on the website. |
Social media | Based on Monday to Friday service: 80 percent of enquiries and request for service posts will be acknowledged within one working day. |
As we work together you can help us by:
We would like to hear what you think of our service - good or bad. Your feedback will help us improve what we do. If you have had good service from us, let us know so we can do more of the same.
Naturally your feedback is treated as confidential.
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Watch our video to see how it works, and download today.
Page last updated: 09:08am Fri 29 November 2024