You will need your Property ID Number (from your rates instalment notice) and a VISA or MasterCard to pay online.
Our bank account: 03-0713-0357528-08
Particulars: Your surname (e.g. BLOGGS J)
Code: Your Property ID (e.g. 001234 - found on your rates notice)
Reference: Rates
You can pay without your rates invoice if you can provide the property address, the ratepayer’s name or a rates reference.
Yes, you must apply on the refund form. Refunds can be banked into your account or used to pay other accounts, e.g. dog registration. Contact us for more information.
You can incur a 10 per cent penalty on any amount of rates not paid on the due date. If you are behind in your rates payments, contact us so we can discuss what you owe and help work out a payment plan.
You can apply for a remission of penalties by letter, email or phone (06-759 6060) or with a penalty remission form.
Rates records must show the same ownership details as the property’s certificate of title.
Getting married? Ask your solicitor to forward the notification to us.
In the event of a relationship separation, the rates record can only be changed once the settlement is completed. Ask your solicitor to forward to us the appropriate notification of the transaction, i.e. change of ownership, or a copy of the amended certificate of title.
Please contact us for advice.
The solicitors involved will apportion the rates between the seller and buyer. The preferred method when an installment has been issued to the vendor is for the solicitor/vendor to pay and receive a credit from the purchaser.
If a property is in credit when it is sold or if the vendor and their solicitor pay a current installment, we will issue a refund.
Yes, apply by letter, email or telephone (06-759 6060).
Yes, we might still need to contact you by mail. You should also let NZ Post know your new address.
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Page last updated: 10:55am Thu 19 March 2026