Check the following reasons for a missed collection:
Sometimes items get jammed in your bin even when the collection team do their best to empty it by shaking with their truck arms.
Once you know your move-in date, please notify us on 06 759 6060 so that we can request a bin delivery for your property. The bins will be delivered on the next collection day for your property and come with information about the kerbside collection service.
Our recycling guide will help you decide which bin to place an item that you are unsure about. It’s important that the correct items go into the right bins to minimise chances of contamination. To find out alternative options for recycling some items please check the guide or visit zerowastetaranaki.org.nz.
You can also pick up a free kerbside information booklet at any local library or download it here.
If you would like to speak to someone, please contact us on 06 759 6060. Our staff are always happy to discuss your query.
Our drivers and auditors inspect bins. We have a three step warning system for recycling bins that have non-recyclable items in them. Please remove the contaminant from the bin and check items before placing in the bin to avoid further warnings and ensure your bin is collected.
If you are in New Plymouth, excess waste including green waste can be taken to the transfer station on Colson Road and disposed of for a fee (this transfer station is operated by Envirowaste, please check their website for fees and charges).
NPDC operated transfer stations are in Waitara, Inglewood, Okato and Tongaporutu. Their opening times are below. You can also visit our transfer station page for more information. Please note NPDC transfer stations are not open on public holidays.
If you have items that are still in good condition, consider taking them to a second hand shop or the Junction shop instead.
You may take all mixed recycling and glass to any transfer station for free.
Electronic waste may be taken to the Junction on Colson Road for recycling. Fees and charges apply.
**Note, prices are subject to change.
See the E-cycle website for more information about e-waste.
If your unwanted computer equipment, printer or fax still has life left in it you could sell it or give it away:
Note: Delete all personal data from your computer before disposing it. If in doubt about how to do this contact a local computer service shop.
Large businesses and government agencies have the option to insist that their suppliers take back unwanted equipment.
You can also contact E-cycle directly to arrange recycling of commercial quantities of e-waste.
If you have an unwanted photocopier, contact the manufacturer, e.g., Fuji Xerox, Konica Minolta, Ricoh, Canon, as they may be willing to collect it for refurbishing or recycling. There might be a cost depending on location, age of machine, etc.
Please contact a private waste collector to arrange collection of your recycling, compostables and landfill waste. Recycling can also be taken to the recycling pods at the Junction on Colson Road New Plymouth, or any of the NPDC transfers stations at no charge.