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Welcome to the website of Wai Hononga Water Services Limited (Wai Hononga) (“we”, “us”, “our”).

By accessing or using this website (“Site”), you agree to comply with these Terms of Use. If you do not agree, please do not use this Site.

This Site may include information, tools, and services provided by Wai Hononga to customers, shareholders, partners, and the public.

A link to these Terms of Use will be made available on the homepage for transparency, in line with New Zealand Digital Government guidance.

 

Changes to These Terms

We may update or amend these Terms from time to time. Updates will be posted on this page, and continued use of the Site constitutes acceptance of the updated Terms.
NZ Government guidance emphasises the right to amend Terms of Use.

 

Use of This Site

You agree to use this Site only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the Site.
Unacceptable use and illegal activity restrictions are part of NZ Terms of Use expectations.

Unacceptable use includes (but is not limited to):

  • Uploading or transmitting harmful, defamatory, or unlawful content
  • Attempting to gain unauthorised access to systems
  • Posting spam, misinformation, or abusive content

Intellectual Property

Unless stated otherwise, all content on this Site - including text, graphics, logos, documents, and layout - is owned by Wai Hononga.

You may:

  • View, download, or print content for personal or non‑commercial use
    You may not:
  • Copy, distribute, modify, or commercially exploit content without written permission

This aligns with NZ norms regarding copyright ownership in website Terms of Use.

 

Email Notifications & Communications

If you sign up for notifications, alerts, or newsletters, you consent to receiving messages from us that may include service updates or operational information.

NZ Digital Government guidance includes requirements for terms related to email subscription services.

You may unsubscribe at any time.

 

Disclaimer

While we aim to provide accurate and up‑to‑date information, WSCCO does not guarantee:

  • The accuracy, reliability, completeness, or suitability of information
  • Uninterrupted or error-free access to the Site

We are not liable for any loss, damage, or costs arising from reliance on information on the Site.

Disclaimers are standard components of NZ public‑facing website Terms of Use.

 

Links to External Websites

This Site may include links to third-party websites. WSCCO has no control over external content and accepts no responsibility for the accuracy, security, or compliance of those sites.

8. Privacy and Personal Information

Any personal information you provide is governed by our Privacy Statement, which complies with the Privacy Act 2020.

The Privacy Statement outlines:

  • What information we collect
  • How it is used
  • How users can access and correct information

NZ organisations must follow the Privacy Act and applicable codes of practice regulating personal information.

 

Security

We take reasonable steps to keep our online systems secure. However, transmitting information over the internet is at your own risk.

 

Liability

To the extent permitted by New Zealand law, WSCCO excludes all liability for:

  • Direct or indirect loss
  • Damages arising from use of the Site
  • Consequences of service interruptions, outages, or errors

Nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 if applicable.

 

Governing Law

These Terms are governed by the laws of New Zealand.
Any disputes shall be subject to the exclusive jurisdiction of New Zealand courts.

 

Contact Us

For questions regarding these Terms, contact:

Wai Hononga Legal & Compliance Team
Phone: 06 7596060