Whether you’re building a new home, subdividing, renovating, or connecting a business, we’re here to help you get safely and smoothly connected to the water and wastewater networks.
Our role is to make the process clear, predictable, and transparent — from understanding what approvals you need, to supporting you through installation, inspections, and commissioning.
Our approach follows proven New Zealand water‑sector practices, including clear application forms, capacity checks, and guidance for homeowners and developers. This ensures your property is set up correctly and the wider network stays reliable for everyone.
Most new homes and buildings require a connection to the public drinking water and wastewater networks. This process typically includes:
Our process mirrors the clear steps used by major New Zealand providers, ensuring your application includes all required information and is processed efficiently. Requirements such as property details, service type (water, wastewater, or both), and meter specifications follow industry standards.
We’ll guide you through the details so there are no surprises — whether you are connecting a standalone home or a multi‑unit development.
If you are altering your home or site layout, you may need to:
These changes ensure your property remains compliant and safely connected as your needs evolve. The steps mirror common sector practice: submit details, allow for review, and ensure any required inspections are completed by qualified people.
If you’re a developer creating new lots or multi‑unit housing, early engagement with us is essential. We assess:
We follow a best‑practice approach:
This prevents delays and ensures that developments are planned with reliable and sustainable network servicing in mind.
If your business discharges non‑domestic wastewater (e.g., food production, workshops, laboratories), you may need a trade waste permit or special conditions. This protects the public network, treatment plants, and the environment.
While trade waste settings vary between regions, national expectations around wastewater performance, overflow reduction, and environmental management guide our approach. These expectations are part of Taumata Arowai’s oversight of wastewater networks and environmental performance standards.
We’ll help you understand:
We aim to make your connection process predictable and efficient. While exact timeframes depend on site complexity, inspection availability, and construction progress, our service principles include:
We also align with sector norms on customer expectations — for example, utilities commonly publish target response times and transparent performance reporting for water‑related services.
We will apply this same transparency by publishing processing timeframes and service performance once the CCO is fully operational.
For safety and compliance, homeowners and developers are responsible for:
Local bylaws set the framework for safe private‑property plumbing and backflow rules.
We’re here to guide you through each step, so your new connection is safe, compliant, and ready for long‑term use.
