We deliver drinking water you can trust and wastewater services that protect our environment. Our team monitors quality continuously and acts fast if something goes wrong - because safe water is essential for public health and daily life.
For unplanned work, we aim to respond quickly and restore service as soon as possible; if an interruption extends, we’ll provide access to safe water nearby (e.g., tanker or bottled water).
See current outages and planned works, restoration ETAs, and any alternate‑water locations. If you have no water or see a major leak or wastewater overflow, call us 24/7. We’ll prioritise urgent issues that affect health, safety or service continuity.
Universal metering is being rolled out across the district. Meters have already helped find and fix significant leaks, deferring planned capital upgrades and saving money for our community. You can check your property’s meter status and learn how to read your meter and spot leaks. Mock billing is planned before volumetric charging begins, so households can understand use and fix leaks first.
We operate under national laws and standards for drinking water quality and network performance, publish our results, and continuously improve our service.
