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We respect your privacy and are committed to protecting your personal information. 

This Privacy Statement explains how we collect, use, store, and share personal information in accordance with the New Zealand Privacy Act 2020, which sets clear requirements for organisations handling personal data.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Statement.

 

What Personal Information We Collect

We may collect the following types of personal information when you interact with our website or services:

  • Contact details (name, email address, phone number)
  • Property or service location information
  • Website usage data such as cookies, IP address, analytics data
  • Information submitted through forms (e.g., reporting a problem, enquiries)

Under NZ law, any information that identifies an individual is considered personal information, including digital identifiers such as IP addresses.

 

How We Collect Your Information

We collect information when:

  • You complete online forms
  • You contact us by email, phone, or web chat
  • You visit our website, which may use cookies and analytics tools
  • We provide services requiring personal information

When a business collects personal data (including cookies, IP addresses, behavioural data), it must disclose this in its privacy policy.

 

Why We Collect Personal Information

We collect and use your personal information for purposes including:

  • Providing and improving our services
  • Responding to requests, enquiries, or reported issues
  • Managing customer relationships
  • Maintaining security and service performance
  • Meeting regulatory or legal obligations

A valid, clearly defined purpose is legally required for each piece of information collected.

 

How We Use and Disclose Personal Information

We may use and share your information for the purposes described above, including disclosure to:

  • Service providers or contractors supporting our operations
  • Government agencies where disclosure is required by law
  • Emergency or response partners for incident management

The Privacy Act allows disclosure where a statutory provision permits or requires it, even if it differs from a privacy principle.

We do not sell personal information.

 

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality
  • Analyse website traffic and performance
  • Provide a better user experience

The collection of cookies and tracking data must be disclosed under NZ privacy requirements.

You can adjust your browser settings to refuse cookies, but some features may not function correctly.

 

Storage and Protection of Personal Information

We take reasonable steps to keep your personal information secure, including:

  • Access controls
  • Secure storage systems
  • Encryption where applicable
  • Staff training and privacy procedures

Organisations must describe how they store and protect data.

 

Data Retention

We only retain personal information for as long as necessary to fulfil the purposes it was collected for, or as required by law. We securely delete or anonymise information no longer needed.
This is a required element of a compliant NZ privacy statement.

 

Data Breaches

Under the Privacy Act 2020, we must notify affected individuals and the Office of the Privacy Commissioner if a breach is likely to cause serious harm.

If such an event occurs, we will act promptly to minimise risk and communicate clearly.

 

Your Rights

You have the right to:

  • Access personal information we hold about you
  • Request correction of your personal information
  • Ask about how your information is used

These rights are core principles of the Privacy Act.

To exercise these rights, please contact us using the details below.

 

Contact Us

For questions, privacy requests, or concerns about how we handle your personal information, you can contact:

Privacy Officer c/o New Plymouth District Council
email enquiries@npdc.govt.nz

Phone 06 7596568

Providing a privacy contact point is mandatory.

 

Changes to This Privacy Statement

We may update this Privacy Statement from time to time. Any changes will be published on this webpage, and significant updates will be communicated where appropriate.