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We’re here to help - whether you need to report an urgent issue, ask a question about your water services, get support with metering or billing, or learn more about how our network operates. 

Clear, accessible communication is a core part of our service promise, and we model our approach on best‑practice customer‑support frameworks used by leading New Zealand water providers

Our contact options ensure you can get in touch quickly, easily, and in the way that suits you best.

For faults and emergencies visit Report a problem.

 

General enquiries

For non‑urgent questions, we offer several customer‑friendly ways to reach us:

Email – enquiries@npdc.govt.nz

Phone 067596060

Via the antenna app on your mobile device - Click here to find out about Antenno