Wai Hononga Water Services Limited is New Plymouth District's dedicated water services organisation, established to deliver drinking water and wastewater services for the district.
Yes. Until 30 June 2027, New Plymouth District Council (NPDC) remains responsible for drinking water, wastewater, and stormwater services and continues to be your main point of contact. From 1 July 2027, Wai Hononga will become responsible for drinking water and wastewater services across New Plymouth District.
No. Wai Hononga will provide drinking water and wastewater services only. Stormwater services will continue to be delivered by New Plymouth District Council.
Wai Hononga was established to provide a dedicated organisation focused solely on drinking water and wastewater services, helping ensure these essential services remain safe, reliable, and sustainable for future generations.
Wai Hononga will commence operations on 1 July 2027.
Yes. Wai Hononga is a council-controlled organisation (CCO) and remains 100% publicly owned by New Plymouth District Council.
Wai Hononga is governed by an independent Board of Directors appointed by New Plymouth District Council. The Board provides strategic oversight and helps ensure the organisation delivers safe, reliable, and sustainable water services.
Customers will experience little change in the day-to-day delivery of drinking water and wastewater services. Our focus is on ensuring a smooth transition while maintaining reliable services for the community.
Until 30 June 2027, please contact New Plymouth District Council (NPDC) for any drinking water, wastewater, or stormwater enquiries, including service requests, approvals, and connection applications.
Phone: 06 759 6060
Email: enquiries@npdc.govt.nz
All households have water meters as part of NPDC's universal metering programme. For information about your property's meter status, please visit the NPDC website.
If you suspect a leak on private property, contact a qualified plumber to investigate and carry out any necessary repairs.
Current water and wastewater projects can be found on the NPDC website. From 1 July 2027, project information will be available on the Wai Hononga website.
Email: waihononga@npdc.govt.nz
Until 30 June 2027, please contact NPDC for all drinking water, wastewater, and stormwater enquiries.
Phone: 06 759 6060
Wai Hononga is currently being established ahead of commencing operations on 1 July 2027. This website is an opportunity to introduce our organisation, share our progress, and help the community learn more about our future role in delivering drinking water and wastewater services for New Plymouth District.
