The answers to our most frequently asked questions about our programmes are listed here. If you have any questions that we haven't answered, please call us on 06 759 6060 or email us at enquiries@npdc.govt.nz.
All new enrolments (5+ years) including adult lessons require an assessment, this is a free service. Assessments ensure swimmers are enrolled into the correct class for their abilities. Assessments must be booked in advance.
Yes, if your child is enrolled on direct debit. Your children will remain in their scheduled class until you change it, they are moved to the next level, or you cancel their enrolment.
No, if you are paying upfront. You will need to re-enrol each term.
Bookings are open year-round.
Yes! Our swimmers have the advantage of using the deep end of the pool to practice diving and water safety skills.
Yes – swimmers are welcome to use the pool before and after their lesson to practise their new skills, or just have a splash! Our standard supervision rules apply outside lesson time, so children under 5 need a caregiver aged 16 or over in the water with them, and children under 10 need a caregiver actively supervising them.
While we try our best to get the teacher you prefer, we do not guarantee it.
Our Toa Kaukau swim shop sells swim wear for all ages as well as swim accessories such as caps and goggles and much more.
Our standard supervision rules apply during Learn to Swim lessons. Children under 10 and their parent or caregiver will each be given a wristband at every lesson.
If your child is under 10, please stay on the pool surrounds for the whole lesson. Our Learn to Swim programme never replaces a parent's vigilance when it comes to children's safety in and around water. To meet our safety requirements, we rely on parents to supervise children in lessons while the teachers are instructing.
You can enrol online at any time. If you need assistance, please contact the Swim School.
Most people pay via fortnightly direct debit, which can be set up and managed through your online account.
It is also possible to pay upfront for a term. To do this you will need to visit the Todd Energy Aquatic Centre to enrol and pay.
No. Upfront payments for swim school must be made in person at the Aquatic Centre.
Yes, we encourage you to sign up for swimming lessons online. You will be enrolled and signed up to direct debit with the standard rate. Please contact us as soon as possible so we can sight a copy of your card. The easiest way to do this is to email us an image of the card, but you can also come into the Aquatic Centre and see the reception team. Once we have sighted your card, we will update the rate of your lessons to the discounted rate, see Prices for current rates.
Please note you will be charged the full rate until we have viewed your card.
Please contact us on 06 759 6060 or at swim.school@npdc.govt.nz if you need to change a lesson day or time. You can view availability on the online portal by going to the Learn to Swim section and selecting the class you are interested in.
Each course has a set of competencies that students need to achieve before they can progress. Instructors assess students throughout the term. You can track progress via your online account. You will be contacted when a student is ready to progress to the next level.
Yes, certificates are awarded when a student completes a course and is ready to move to the next level. Certificates are stored in your online account for download. You can also request a printed copy from the Swim School.
Your online account allows you to:
Please arrive a few minutes early. We’ll give you a membership card and show you where your lesson will be held. Use your card to tag in for future lessons.
If your child can’t make lessons, you can notify their absence via the online portal or you can contact the swim school. If they are sick and their absence is notified before the lesson starts, they are entitled to one makeup lesson per term.
You can book a makeup lesson via the online portal or by contacting the swim school.
Children under 10
You must actively supervise your child during their lesson, as set out in our supervision rules. This means staying on the pool surrounds. You can't swim or use the spa, sauna or café while your child is in their lesson.
Children 10 and over
You're welcome to swim, or use the spa, sauna or café during the lesson. Please be at the Learn to Swim area to collect your child when their lesson finishes.
Yes, if your child has been assessed and is ready to move up we will let you know and place them in a new class. You will be able to change lesson times and days by logging into the online portal.
If you pay by direct debit, you can withdraw from lessons at any time by giving at least 15 days’ notice. Please refer to our Terms and Conditions for full details.
Your bank may charge a setup fee for direct debits. Please check their information for details.
We will charge a dishonour fee if there are insufficient funds in your account. For current fees and charges please see Prices.
Direct debit charges from Todd Energy Aquatic Centre will show as EZI*Health & Fitness Auckland NZ or EZI*NPDC Todd Energy.
Not at this time. Please contact us directly for assistance.
Yes, there is a $5 replacement charge.
Users of the Fitness Centre must be 14 and over. Memberships for members under 18 years old must be signed by a parent or guardian.
No.
Members can put their membership on hold once per year. Please contact us directly if you want to put your membership on hold.
Direct debit memberships can be cancelled at any time by contacting the Todd Energy Aquatic Centre and giving at least 15 days’ notice.
Upfront memberships may be able to be cancelled depending on the circumstances, please contact us to find out more.
Please refer to our Terms and Conditions for full details.
Please email us as soon as possible at swim.school@npdc.govt.nz advising which class you would like to cancel and who the enrolment is for.
If your child has swum with us within the last year and you know the level they were last enrolled in you can book them in online. If you are uncertain of their level or it has been longer than a year please email our swim.school@npdc.govt.nz and the team can advise what course they are in or book them an assessment.
The online portal has two spaces to enter your account number BSB and Account Number. A BSB is used by Australian banks but New Zealand account numbers can still be entered.
Put the first 6 digits of your account into the BSB field and the other 7 – 10 digits in the Account Number field. For example, if my account number is 12 - 3355 - 6677889 – 900. It would be split like this
BSB: 123355
Account Number: 6677889900
